Digital Guru – Hybrid
Breckenridge, MN

Join Digital Guru as a Senior Cloud Technician, Level 3.  We provide services to clients all over the Midwest, ensuring they have top quality systems and hardware.  This role will diagnose, repair and maintain hardware and software components to ensure the smooth running of technology systems for our customers.  You will provide design and architecture solutions to customers using a high-level, organization wide view that ensures systems meet goals for availability, recoverability, performance, scale and interoperability across the enterprise.

What you’ll do

  • Provide and maintain documentation of systems architecture, troubleshooting and support guidelines, system metrics, project information and plans
  • Document and create training information for team members
  • Install and configure hardware and software components to ensure usability.
  • Upgrade systems to enable compatible software.
  • In person training for ticket etiquette, company processes and procedures, and fielding questions.
  • Manage company environment and employee settings for RepairShopr, PassPortal, Office 365.
  • Additional duties as assigned

What you’ll need

  • 4+ years’ experience as a Systems Engineer (or equivalent) with 3 or more years of experience designing and implementing enterprise class technology solutions.
  • In depth understanding of diverse computer systems and networks
  • Knowledge of internet security and data privacy principles
  • Excellent diagnostic and problem-solving skills
  • Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
  • Certification as IT Technician also a plus!  If you have Azure experience, Great!

We are a privately held organization, headquartered in Wahpeton, ND.  Our Parent company, Vertin, allows our colleagues continuous learning and development, career growth, work-life balance, and a strong benefit package all while maintaining a family culture! Join us and grow with us!

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